Woodford poor service

Item: Woodford Car Hire
Rating: 2
Author: Lesley M

I booked a car for hire and made payment on the 14th of November 2019 through Booking.com I am supposed to pick the car at Durban downtown on the 2nd of January 2020. When I called to confirm the booking in their Durban offices, no booking was made. They asked me to call their head office. No one is picking up the phone there. Been calling and holding with no luck. I've spent loads of airtime without any help.

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Replies (2)

Woodford Car Hire's replyOfficial

30 Dec 2019, 13:31

Thank you for taking the time to review Woodford Car Hire.

We'd like to let you know that we've received your message and are currently looking into the matter. Based on feedback, we will communicate with you accordingly.

Thank you again for your support and the invaluable input that will guide us in improving our service to you.

Sincerely,

The Woodford Customer Service Team

Woodford Car Hire's reply30 Dec 2019, 13:31

Official

Thank you for taking the time to review Woodford Car Hire.

We'd like to let you know that we've received your message and are currently looking into the matter. Based on feedback, we will communicate with you accordingly.

Thank you again for your support and the invaluable input that will guide us in improving our service to you.

Sincerely,

The Woodford Customer Service Team

Lesley M's updateReviewer Update

30 Dec 2019, 17:05

There is no record of a missed call on my call blog. Please call me on ***. Every time I try calling. No one picks up the phone.

Lesley M's update30 Dec 2019, 17:05

Reviewer Update

There is no record of a missed call on my call blog. Please call me on ***. Every time I try calling. No one picks up the phone.