RO
Ryan O'Connor
1 reviews | Active since Nov 2012
16 Oct 2025, 08:19
WOODFORD PASSING THE BUCK
Firstly, I did not receive the car I booked. I understand it can be a similar car, but it was a downgrade from a Toyota Corolla Cross to some Chinese car.
Secondly, I am having a nightmare getting my R8000.00 deposit, or Pre-Auth as the insist on calling it, back. It has been 20 days since the vehicle was returned in perfect condition, and with a full tank.
Now they are just passing the buck. I swiped my card with them, they gladly took the money, but now it isn't their problem when I ask for my money.
NEVER AGAIN. I would rather support the small rental companies that actually care.
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Replies (2)
Woodford Car Hire's replyOfficial
16 Oct 2025, 12:51Dear Ryan
Thank you for your feedback and for taking the time to post this review. Your feedback and your journey is important to us, your trusted mobility partner.
We apologize for the challenges you have faced and would like to assure you of our very best attention at all times as we collaborate with you to resolve this matter in the fastest possible time.
To process any complaints and offer the best possible resolution, please direct all concerns to the below email address. Our trusted team will review the mail and reach out to you soonest.
You may email us on ***
Thank you for your support.
Yours Sincerely.
Abigail Mentor
The Woodford Group
Vision 2025 Team
Thank you for your feedback and for taking the time to post this review. Your feedback and your journey is important to us, your trusted mobility partner.
We apologize for the challenges you have faced and would like to assure you of our very best attention at all times as we collaborate with you to resolve this matter in the fastest possible time.
To process any complaints and offer the best possible resolution, please direct all concerns to the below email address. Our trusted team will review the mail and reach out to you soonest.
You may email us on ***
Thank you for your support.
Yours Sincerely.
Abigail Mentor
The Woodford Group
Vision 2025 Team
Woodford Car Hire's reply16 Oct 2025, 12:51
Official
Dear Ryan
Thank you for your feedback and for taking the time to post this review. Your feedback and your journey is important to us, your trusted mobility partner.
We apologize for the challenges you have faced and would like to assure you of our very best attention at all times as we collaborate with you to resolve this matter in the fastest possible time.
To process any complaints and offer the best possible resolution, please direct all concerns to the below email address. Our trusted team will review the mail and reach out to you soonest.
You may email us on ***
Thank you for your support.
Yours Sincerely.
Abigail Mentor
The Woodford Group
Vision 2025 Team
Thank you for your feedback and for taking the time to post this review. Your feedback and your journey is important to us, your trusted mobility partner.
We apologize for the challenges you have faced and would like to assure you of our very best attention at all times as we collaborate with you to resolve this matter in the fastest possible time.
To process any complaints and offer the best possible resolution, please direct all concerns to the below email address. Our trusted team will review the mail and reach out to you soonest.
You may email us on ***
Thank you for your support.
Yours Sincerely.
Abigail Mentor
The Woodford Group
Vision 2025 Team
RO
Ryan O'Connor's updateReviewer Update
16 Oct 2025, 13:05I cannot see your email address.
" assure you of our very best attention at all times as we collaborate with you to resolve this matter in the fastest possible time " This is not true. I reached out on 8 October 2025, and yet nothing has been resolved.
" assure you of our very best attention at all times as we collaborate with you to resolve this matter in the fastest possible time " This is not true. I reached out on 8 October 2025, and yet nothing has been resolved.
RO
Ryan O'Connor's update16 Oct 2025, 13:05
Reviewer Update
I cannot see your email address.
" assure you of our very best attention at all times as we collaborate with you to resolve this matter in the fastest possible time " This is not true. I reached out on 8 October 2025, and yet nothing has been resolved.
" assure you of our very best attention at all times as we collaborate with you to resolve this matter in the fastest possible time " This is not true. I reached out on 8 October 2025, and yet nothing has been resolved.