Woodford overcharge query adequately resolved and happy customer

During my recent experience at Woodford King Shaka for 2 days during Sep 2026, I had an incident which is detailed. Initially, my experience was pleasant and I was upgraded to the next vehicle category which was great and appreciated. This was the 4th time this year that either me or my family booked Woodford. However, when I received my closed Rental Agreement with final costs, I was erroneously charged for an extra 92km (R449.00) which shocked me, as I had an allocated 200km for free across the 2 days, and my usage was definitely not more than approximately 120km. I phoned Woodford and explained all the details. They investigated the issue and credited me back the extra charge to my credit card after about 10 days. I appreciated Woodford's *** communication regarding my query. Therefore, I am appreciative of Woodford to adequately resolve my issue. However, there must be some additional internal check / mechanism when documenting starting and ending km, so that customers are over or undercharged. Overall, happy with Woodford after my query was fully resolved.