Woodford not providing service records for vehicles purchased from them

We purchased two Renault vehicles at 15,000 km from Hyundai Brackenfell, who sourced them from Woodford. Shockingly, both cars were sold without service books. Since then, we have been chasing after the missing service records with no success. When we approached Hyundai Brackenfell, they assured us they would contact Woodford. Weeks have passed, and despite repeated follow-ups, emails, and calls, there has been no response or resolution. Even the Renault dealership, where we have been servicing the vehicles, reached out to Hyundai Brackenfell, yet Woodford remains unresponsive. This lack of accountability has now escalated into a serious issue: one of the vehicles requires a warranty claim for an engine fault, but the claim cannot proceed without a full service history. We are effectively being held ransom by Woodford’s failure to provide these records. The vehicle is now due for a 90,000 km service, and still, nothing has been resolved. Woodford’s silence and disregard for customer responsibility are unacceptable. Their failure to provide basic service documentation has left us stranded, unable to claim warranty support, and with no clear path forward. This experience has been deeply frustrating, and I would strongly caution anyone considering dealing with Woodford.