Woodford not honoring confirmed booking or qoute.

Arrived at counter with a confirmed booking for a Toyota Urban cruiser. Just to be notified that vehicle is booked out. I also tried to adjust my booking on the what's app bot to 200km daily. This booking was not found on the system while I gave the email to the staff of the qoute for the upgrade on the km. It took 45 minutes to get a new booking despite having a confirmed booking. Ended up paying an additional R600 for the exact same vehicle as the rep didn't honor my first booking or qoute. The what's app bot doesn't work to change a booking. The audacity not to honor a confirmed booking vexed me.