Woodford nightmare

First the good part : vehicle was great and we were refunded as requested. The absolute tragedy was with the bookings and management dept. I had called and spoken to a manager in the accounts dept who I was told would help to book a vehicle without a credit card. Two days later I received an email with 3 vehicle options and prices etc. Upin enquiring I was told that the Hyundai H1 may or may not be available for me and the clerk could not confirm availability- I needed the vehicle in about a months time! Do they have one only? Anyway I transferred R20 000 into their account and he promised to help and I assumed that I could opt for any other vehicle. I rcvd an email showing that monies are reflecting into their account and I assumed all was good. A few days before we were due to leave on our trip I was informed that the vehicle Hyundai H1 is available at KSA and awaiting to be picked up. Ps: all this while I have been keeping in touch with WVH but they just passed me along and or never returned calls. This is where the proverbial hits the fan.. on the morning of our vehicle pick up I called to confirm we all good to go and I was passed on to a manager who told me that he will not release the vehicle without a credit card. I was shocked beyond words because all the arrangements were in place. Naeem in accounts claimed to have passed my booking to another dept and this is were th buck passing was in full steam. On and on it went and they refused to accept any responsibility and I was beyond words and my family were distraught at this stage as we had to be in Jhb for a wedding reception by 6pm that same day. When I enquired aboutbthe R20000 deposit he said that this was used to secure and reserve the vehicle for me and for nothing else. Time w as running out and I had given up with speaking to anyone higher up as he says that he is the authority. Eventually I got my brother to go with me to the Airport to get the vehicle on his credit card. We where racing against time and when do get to Woodford the man tells us... we do not have any Hyundai H1 vehicles available. I was livid. What about the R20000 deposit done a month ago being used to secure the vehicle. The clowns offer us a Toyota Avanza and that’s all they have because all the H1 s are in jhb. By now I was just so worked up and upset. We called the manager who told me no card no vehicle. He did not take my call. When the guys at the counter called him he had a conversation with them. And guess what ,,,, I was told that they have an H1 and it’s in the wash bay???. After about 20 minutes we received the vehicle. Needless to say we missed the wedding reception but managed to visit the wedding party the next morning and tender our apologies in person. All thanks to a dysfunctional Woodford Vehicle Hire. I still do not understand what happened here. But obviously these guys have a lot to answer for. I will not be using WVH ever again and have advised many friends and family to avoid avoid avoid . This was a very upset and trying few hours for my entire family.