JJ
Jennifer J

1 reviews | Active since Aug 2024

20 Aug 2025, 12:59

Woodford Never again!

I will never use Woodford again. We left OR Tambo in our hired vehicle, all checks done, not long after departure did we end up with a flat tyre. We logged a call with the call centre and changed the tyre ourselves on a very narrow emergency lane, our lives seriously at risk as trucks came swooping past in speed, one of us had to direct traffic to the next lane or cautioned them to drive slower. It was beyond nerve wrecking. this is when we discovered that the damage to the tyre was on the inside (there is no guarantee that the tyre wasn't already partially damaged prior to our as checks are not done to the inside of tyre).

After all this our entire journey was delayed and not once were we even offered some form of compensation or apology for what we endured, but we got slapped with a charge that was double the actual repair price.

All this after waiting for over an hour in line to finally get the car that we arranged online, we finally were served. Then we were told that on addition to the price we are already paying that insurance would be an additional R350 per day and a R10 000 deposit

This is one client that will never return.

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Replies (1)
Woodford Car Hire
Woodford Car Hire's reply20 Aug 2025, 14:40
Official
Dear Jennifer

Thank you for your feedback and for taking the time to post this review. Your feedback and your journey is important to us, your trusted mobility partner. 

We apologize for the challenges you have faced and would like to assure you of our very best attention at all times as we collaborate with you  to resolve this matter in the fastest possible time. 

To process any complaints and offer the best possible resolution, please direct all concerns to the below email address. Our trusted team will review the mail and reach out to you soonest. 

You may email us on *** 

Thank you for your support.

Yours Sincerely.

Abigail Mentor 
The Woodford Group
Vision 2025 Team