Woodford must get their act together

This was a pretty bad experience with Woodford. When picking up the car, the rental agent did not clarify/disclose some important information, which resulted in extra and unexpected costs for me. In addition the return time of the car was recorded 8 hours later, resulting in an additional day of rental for the car and obviously extra charges. The car was returned at 11.30, but was only recorded at 20.00. Our flight was at 14.00. How can this be? I clearly expect the refund/cancellation of all the extra and unjustified charges. I am not certain that Woodford will see me again