Woodford let us down

I had reserved a large cargo van from Woodford. The reservation was made a month in advance. I also emailed Woodford on that date to confirm that I would definitely receive the cargo van, which Woodford confirmed. In the day preceding and on the rental day I received several emails from Woodford stating my cargo van was ready for pickup. However when I arrived to pick up the van, I was told it was not available and that no vehicles with the same cargo capacity were available either. We were given an suv, which was too small for our needs. As a net result, we could not fit all of our cargo in the car and needed to rent a second vehicle at the last minute, which was difficult and costly. Although I was given a 5 percent discount by Woodford, this was a small amount compared to the additional expenses that I needed to incur. I am disappointed that Woodford let me down despite explicit assurances that I would get the vehicle I needed, and that I was not notified in a timely manner. When I complained to Woodford I was told that the smaller suv was an "upgrade". Mistakes happen, but Woodford was not willing to take responsibly for their error, with the cost and inconvenience falling on the customer. I recommend hiring elsewhere.