Woodford KSIA is the most unprofessional branch I've ever used

This will be the last time I use Woodford King Shaka Airport, very frustrating and very unprofessional. The vehicle gets inspected without you and you're made to sign the inspection sheet before you even see the vehicle. On the 14th of November 2022 I collected a hired vehicle, as usual I signed the inspection sheet but when confirming the inspection with the Woodford representative I noticed a scratch on the rim that was not noted on the inspection sheet. I brought it to the attention of the Woodford rep who just made a marking on my inspection sheet and said all was well I can proceed and take the vehicle. On the 16th of November 2022 I returned the vehicle, to my surprise the person who did the inspection did not record the damage on the rim on the duplicate inspection sheet. I raised the issue and I was told that an investigation would be done and I'd be informed of the outcome. A few days later I received an invoice billing me for a damage on the rim with no mention of the so called investigation that was to be done and that was it. KSIA Woodford is the most unprofessional Woodford branch and I don't see myself ever using them again.