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Sherine T
1 reviews | Active since Dec 2020
08 Dec 2020, 13:29
Woodford is a ****
Woodford is a *****... I hired a car for 3 months. Returned it two months ago, all checks were done upon returning the vehicle, no damages was noted on the car. Last month I was debited 1250. Today the 8th December I’m debuted the same amount. I phoned them and they said they will escalate the matter with the manager and get back to me. I phoned an hour later and Thobane not sure if it’s his real name and Samantha said to me the windscreen was damaged and Tyres had holes when I returned it. I asked for the spec sheet that I signed they said they will email it. I asked them about another debit order than went through today they said they will escalate the matter and get back to me. Woodford takes your cr card details and debit extra costs without authorization, the bank will not return the payment as the transaction goes through as purchase .... I need my money back from Woodford ********
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Replies (4)
Woodford Car Hire's replyOfficial
08 Dec 2020, 13:41Dear Sherine
Thank you for your valuable feedback.
I am extremely sorry you feel this way, however, what I did inform you was that there were pre existing damages, the chip on the windscreen was indicated on the inspection sheet out as a damage which was already there. I did not say you were charged for this. I did however, advise you that there were multiple holes on the side wall tyre which were not present on the vehicle before making you liable for this new damage.
Please kindly note that you have signed an inspection sheet out as proof of what was on the vehicle and what was not on the vehicle.
Thabane has sent this through to you.
We tried explaining this to you telephonically however, you were not able to hear as you were swearing us both and using racial remarks.
I do value you as a customer of WoodFord and hope this reply finds you well.
Thank you for the continuous support you have given to us and being apart of our journey.
Yours Sincerely
Samantha
WoodFord Group
Thank you for your valuable feedback.
I am extremely sorry you feel this way, however, what I did inform you was that there were pre existing damages, the chip on the windscreen was indicated on the inspection sheet out as a damage which was already there. I did not say you were charged for this. I did however, advise you that there were multiple holes on the side wall tyre which were not present on the vehicle before making you liable for this new damage.
Please kindly note that you have signed an inspection sheet out as proof of what was on the vehicle and what was not on the vehicle.
Thabane has sent this through to you.
We tried explaining this to you telephonically however, you were not able to hear as you were swearing us both and using racial remarks.
I do value you as a customer of WoodFord and hope this reply finds you well.
Thank you for the continuous support you have given to us and being apart of our journey.
Yours Sincerely
Samantha
WoodFord Group
Woodford Car Hire's reply08 Dec 2020, 13:41
Official
Dear Sherine
Thank you for your valuable feedback.
I am extremely sorry you feel this way, however, what I did inform you was that there were pre existing damages, the chip on the windscreen was indicated on the inspection sheet out as a damage which was already there. I did not say you were charged for this. I did however, advise you that there were multiple holes on the side wall tyre which were not present on the vehicle before making you liable for this new damage.
Please kindly note that you have signed an inspection sheet out as proof of what was on the vehicle and what was not on the vehicle.
Thabane has sent this through to you.
We tried explaining this to you telephonically however, you were not able to hear as you were swearing us both and using racial remarks.
I do value you as a customer of WoodFord and hope this reply finds you well.
Thank you for the continuous support you have given to us and being apart of our journey.
Yours Sincerely
Samantha
WoodFord Group
Thank you for your valuable feedback.
I am extremely sorry you feel this way, however, what I did inform you was that there were pre existing damages, the chip on the windscreen was indicated on the inspection sheet out as a damage which was already there. I did not say you were charged for this. I did however, advise you that there were multiple holes on the side wall tyre which were not present on the vehicle before making you liable for this new damage.
Please kindly note that you have signed an inspection sheet out as proof of what was on the vehicle and what was not on the vehicle.
Thabane has sent this through to you.
We tried explaining this to you telephonically however, you were not able to hear as you were swearing us both and using racial remarks.
I do value you as a customer of WoodFord and hope this reply finds you well.
Thank you for the continuous support you have given to us and being apart of our journey.
Yours Sincerely
Samantha
WoodFord Group
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Sherine T's updateReviewer Update
08 Dec 2020, 18:56Samantha, I’ve asked Thobani for the email with pics and inspection sheet that shows holes on the Tyres, and I still need to know why I was debited 1250 today . Please return my money. The Tyres has no holes on them. Please return the two 1250 you debited **********ly.
People do not hire cars from Woodford car hire. I’m still waiting for the email with my signature showing my acknowledgment that the car had holes on the Tyres . I have not received anything from Samantha Futton. They even use false surnames.
People do not hire cars from Woodford car hire. I’m still waiting for the email with my signature showing my acknowledgment that the car had holes on the Tyres . I have not received anything from Samantha Futton. They even use false surnames.
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Sherine T's update08 Dec 2020, 18:56
Reviewer Update
Samantha, I’ve asked Thobani for the email with pics and inspection sheet that shows holes on the Tyres, and I still need to know why I was debited 1250 today . Please return my money. The Tyres has no holes on them. Please return the two 1250 you debited **********ly.
People do not hire cars from Woodford car hire. I’m still waiting for the email with my signature showing my acknowledgment that the car had holes on the Tyres . I have not received anything from Samantha Futton. They even use false surnames.
People do not hire cars from Woodford car hire. I’m still waiting for the email with my signature showing my acknowledgment that the car had holes on the Tyres . I have not received anything from Samantha Futton. They even use false surnames.
Woodford Car Hire's replyOfficial
08 Dec 2020, 22:11Dear Sherine
Thank you for your response. Please kindly note that Thabani was assisting you with this issue and had escalated the call to me once you started being verbally abusive, I then politely asked you to please refrain from using such language as I was trying my best to explain to you what was appearing on our system relating to the amounts in question. You continued to cut me off repeatedly therefore not hearing half my feedback hence your story posted here which is entirely incorrect. We did not lie about our identity, and just to correct you, my surname is Sutton not Futton! And the only reason you would not have received anything from me is because you were speaking to Thabani after swearing me and the request for this inspection was made to him not to me.
Please kindly note that I will personally take over this inquiry and send you the relevant inspection sheets with your signature 1st thing tomorrow morning. I will then follow up with a call.
This can be resolved in a dignified and efficient manner if you are willing to speak to us without screaming and swearing the people who are trying to assist you with your issue.
Thank you for the continuous support you have given to us and being apart of our journey.
Yours Sincerely
Samantha
WoodFord Group
Thank you for your response. Please kindly note that Thabani was assisting you with this issue and had escalated the call to me once you started being verbally abusive, I then politely asked you to please refrain from using such language as I was trying my best to explain to you what was appearing on our system relating to the amounts in question. You continued to cut me off repeatedly therefore not hearing half my feedback hence your story posted here which is entirely incorrect. We did not lie about our identity, and just to correct you, my surname is Sutton not Futton! And the only reason you would not have received anything from me is because you were speaking to Thabani after swearing me and the request for this inspection was made to him not to me.
Please kindly note that I will personally take over this inquiry and send you the relevant inspection sheets with your signature 1st thing tomorrow morning. I will then follow up with a call.
This can be resolved in a dignified and efficient manner if you are willing to speak to us without screaming and swearing the people who are trying to assist you with your issue.
Thank you for the continuous support you have given to us and being apart of our journey.
Yours Sincerely
Samantha
WoodFord Group
Woodford Car Hire's reply08 Dec 2020, 22:11
Official
Dear Sherine
Thank you for your response. Please kindly note that Thabani was assisting you with this issue and had escalated the call to me once you started being verbally abusive, I then politely asked you to please refrain from using such language as I was trying my best to explain to you what was appearing on our system relating to the amounts in question. You continued to cut me off repeatedly therefore not hearing half my feedback hence your story posted here which is entirely incorrect. We did not lie about our identity, and just to correct you, my surname is Sutton not Futton! And the only reason you would not have received anything from me is because you were speaking to Thabani after swearing me and the request for this inspection was made to him not to me.
Please kindly note that I will personally take over this inquiry and send you the relevant inspection sheets with your signature 1st thing tomorrow morning. I will then follow up with a call.
This can be resolved in a dignified and efficient manner if you are willing to speak to us without screaming and swearing the people who are trying to assist you with your issue.
Thank you for the continuous support you have given to us and being apart of our journey.
Yours Sincerely
Samantha
WoodFord Group
Thank you for your response. Please kindly note that Thabani was assisting you with this issue and had escalated the call to me once you started being verbally abusive, I then politely asked you to please refrain from using such language as I was trying my best to explain to you what was appearing on our system relating to the amounts in question. You continued to cut me off repeatedly therefore not hearing half my feedback hence your story posted here which is entirely incorrect. We did not lie about our identity, and just to correct you, my surname is Sutton not Futton! And the only reason you would not have received anything from me is because you were speaking to Thabani after swearing me and the request for this inspection was made to him not to me.
Please kindly note that I will personally take over this inquiry and send you the relevant inspection sheets with your signature 1st thing tomorrow morning. I will then follow up with a call.
This can be resolved in a dignified and efficient manner if you are willing to speak to us without screaming and swearing the people who are trying to assist you with your issue.
Thank you for the continuous support you have given to us and being apart of our journey.
Yours Sincerely
Samantha
WoodFord Group
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Sherine T's updateReviewer Update
09 Dec 2020, 15:45So I received pics and inspection sheet of when I took delivery and not of one when I returned the car. Samantha phoned me this morning saying she will refund me 1500 I want my full money back unless they give me the inspection sheet signed by me acknowledging the damages they claiming I caused on the car, I’m still waiting for the pop....
this case will be taken to the ombudsman and consumer protection .... Woodford is running a **** and I’m not going to let this go till I get my full refund .... and the signed inspection sheet of when I returned the vehicle . They could not even explain what the second debit order was for.
this case will be taken to the ombudsman and consumer protection .... Woodford is running a **** and I’m not going to let this go till I get my full refund .... and the signed inspection sheet of when I returned the vehicle . They could not even explain what the second debit order was for.
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Sherine T's update09 Dec 2020, 15:45
Reviewer Update
So I received pics and inspection sheet of when I took delivery and not of one when I returned the car. Samantha phoned me this morning saying she will refund me 1500 I want my full money back unless they give me the inspection sheet signed by me acknowledging the damages they claiming I caused on the car, I’m still waiting for the pop....
this case will be taken to the ombudsman and consumer protection .... Woodford is running a **** and I’m not going to let this go till I get my full refund .... and the signed inspection sheet of when I returned the vehicle . They could not even explain what the second debit order was for.
this case will be taken to the ombudsman and consumer protection .... Woodford is running a **** and I’m not going to let this go till I get my full refund .... and the signed inspection sheet of when I returned the vehicle . They could not even explain what the second debit order was for.