Woodford in trouble

I am very unhappy with these guys. They normally do a good job and go out of their way. I reserved an A-Class but on my way to the airport, I was called to say there are no more vehicles left. It was absurd because I book two weeks in advance and not even once did I receive an SMS or any communication to let men so I was not inconvenienced. Nobody tried to help or resolve my issue. To this day I have yet to get my money back because I always pay upfront for the rental to secure my vehicle but this time nobody thought to have the decency to check that there's a conflict on bookings. They let me down and I rent a car from them at least once a month