PM
Phemelo M
1 reviews | Active since Oct 2025
17 Oct 2025, 06:14
Woodford Hatfield -Still waiting for my refund- No Manager Response
I hired a car from Woodford Car Hire - Hatfield branch on 5th June 2025 and returned the car on 4th July 2025, and up to now , I have not received my deposit refund. I have made several follow-up calls, but I keep getting sent from one consultant to another with no solution. Each time I ask to speak to a manager, I am told they are unavailable or will call m me back, which has never happened.
I have also tried contacting Head Office, but they have nit been of any assistance either. This level of service is unacceptable and highly unprofessional. It has now been over three months, which is completely unreasonable.
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Replies (2)
Woodford Car Hire's replyOfficial
17 Oct 2025, 07:36Dear Phemelo
Thank you for your feedback and for taking the time to post this review. Your feedback and your journey is important to us, your trusted mobility partner.
We apologize for the challenges you have faced and would like to assure you of our very best attention at all times as we collaborate with you to resolve this matter in the fastest possible time.
To process any complaints and offer the best possible resolution, please direct all concerns to the below email address. Our trusted team will review the mail and reach out to you soonest.
You may email us on ***
Thank you for your support.
Yours Sincerely.
Abigail Mentor
The Woodford Group
Vision 2025 Team
Thank you for your feedback and for taking the time to post this review. Your feedback and your journey is important to us, your trusted mobility partner.
We apologize for the challenges you have faced and would like to assure you of our very best attention at all times as we collaborate with you to resolve this matter in the fastest possible time.
To process any complaints and offer the best possible resolution, please direct all concerns to the below email address. Our trusted team will review the mail and reach out to you soonest.
You may email us on ***
Thank you for your support.
Yours Sincerely.
Abigail Mentor
The Woodford Group
Vision 2025 Team
Woodford Car Hire's reply17 Oct 2025, 07:36
Official
Dear Phemelo
Thank you for your feedback and for taking the time to post this review. Your feedback and your journey is important to us, your trusted mobility partner.
We apologize for the challenges you have faced and would like to assure you of our very best attention at all times as we collaborate with you to resolve this matter in the fastest possible time.
To process any complaints and offer the best possible resolution, please direct all concerns to the below email address. Our trusted team will review the mail and reach out to you soonest.
You may email us on ***
Thank you for your support.
Yours Sincerely.
Abigail Mentor
The Woodford Group
Vision 2025 Team
Thank you for your feedback and for taking the time to post this review. Your feedback and your journey is important to us, your trusted mobility partner.
We apologize for the challenges you have faced and would like to assure you of our very best attention at all times as we collaborate with you to resolve this matter in the fastest possible time.
To process any complaints and offer the best possible resolution, please direct all concerns to the below email address. Our trusted team will review the mail and reach out to you soonest.
You may email us on ***
Thank you for your support.
Yours Sincerely.
Abigail Mentor
The Woodford Group
Vision 2025 Team
PM
Phemelo M's updateReviewer Update
17 Oct 2025, 07:50Thank you,Abigail.
Unfortunately, this is the same generic response sent to many customers with the same issue. The email address is hidden (********), so there's no way to follow up directly.
Please provide a visible email address or direct contact person who can confirm the refund of my deposit from 4th July 2025. I have been waiting for over three months with no resolution.
I will be escalating this matter to the Consumer Goods and Service Ombud(CGSO) if there is no concrete feedback within 7 working days.
Unfortunately, this is the same generic response sent to many customers with the same issue. The email address is hidden (********), so there's no way to follow up directly.
Please provide a visible email address or direct contact person who can confirm the refund of my deposit from 4th July 2025. I have been waiting for over three months with no resolution.
I will be escalating this matter to the Consumer Goods and Service Ombud(CGSO) if there is no concrete feedback within 7 working days.
PM
Phemelo M's update17 Oct 2025, 07:50
Reviewer Update
Thank you,Abigail.
Unfortunately, this is the same generic response sent to many customers with the same issue. The email address is hidden (********), so there's no way to follow up directly.
Please provide a visible email address or direct contact person who can confirm the refund of my deposit from 4th July 2025. I have been waiting for over three months with no resolution.
I will be escalating this matter to the Consumer Goods and Service Ombud(CGSO) if there is no concrete feedback within 7 working days.
Unfortunately, this is the same generic response sent to many customers with the same issue. The email address is hidden (********), so there's no way to follow up directly.
Please provide a visible email address or direct contact person who can confirm the refund of my deposit from 4th July 2025. I have been waiting for over three months with no resolution.
I will be escalating this matter to the Consumer Goods and Service Ombud(CGSO) if there is no concrete feedback within 7 working days.