WOODFORD HATFIELD poor service.

I rented vehicles from woodford Hatfield over several months. All went well until I started renting on a long term monthly period. Firstly without my approval or any notice woodford deducted R4k from my credit card account instead of only putting a hold on the R4k deposit like they did al the previous times. When I asked them why did they deduct the R4k I was told that this is what they now do. Then after I renewed for another month online I was contacted to say that I must go to the branch to sign a new contract. I wasn't told that on the when I booked online. When I got to their Hatfield branch I was told that I must pay in R670 or I must leave the vehicle that I paid for online. After a lot of talk I was told that they charged me extra for the 3 days because I didn't come in to sign when I did the online renewal. The following month I again renewed online and because I would not be in town the Saturday the renewal started I went in to sign the Thursday already before my rental ended. Then I was told that I MUST come in on the day the new contract started . I said I can not. Then I was told that renewing the rental before the previous one expired was seen by Woodford as breach of contract. I had to agree to loose 3 days from my paid up period in order to sign the new monthly contract. I agreed after I was standing there for several hours already. Now it has been over 10 days since my last rental was returned. It didn't have a tag so there are no fees that could be deducted, and still my R4k deposit was not paid back yet. And yes it is over 10 working days already. Not holidays or weekends included. Woodford Hatfield is really a non user friendly company, I would not recommend using them.