Woodford got it wrong this time, with upsetting consequences for us.

Overall they are always very good, but got it badly wrong this time. We were left waiting in the car park, for our keys and car for over 30 minutes. This, unfortunately, made us late for the funeral we were attending. I did ask for the key upon check in and I was informed Thabo will meet me upstairs with it. A lady told me she would assist but then disappeared. Another guy ran off saying he would get them for me but when he came back 10 minutes later, he assisted another client who was after us. Thabo sent numerous employees to collect the keys from the check in, but they never did, until eventually Thabo himself ran down and got them. 30 minutes is a long time and missing the beginning of a funeral is very upsetting for the family. OR Tambo - JHB - Woodford