RP
Reuben P

1 reviews | Active since Sept 2024

31 Jan 2025, 23:25

Woodford Flagged by Standard Bank costs me R460

I had to use my wife's FNB card as Standard Bank would not allow the transaction. Woodford has been flagged and blacklisted by Standard Bank. This costed me R460 as I was added as an additional driver. I am aggrieved and angry that I spent an unnecessary R460. Woodford doesn't truly care about it's customers but enriching themselves at every possible opportunity. There are some bad apples at Woodford who fail to do their work and we will get milked as clients at every opportunity they get which means the banks will flag them when client's complaint about their cards being charged for extras. They will tell you they value your business but will be abusive, vulgar, showing total disrespect to us as clients. It's the incompetence of some employees that lead to us as clients getting ********** for pre-existing damage. My challenge to anyone hiring a vehicle take plenty of photos and videos to ensure you are not ********** for any damages after returning the vehicle. If you have been unfairly charged by Woodford for pre-existing scratches or chips and your deposit was never returned, please contact me. Together we are stronger and can take Woodford to the cleaners. Enough is enough. The days of Woodford Car Hire abusing us is over.

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Replies (1)
Woodford Car Hire
Woodford Car Hire's reply03 Feb 2025, 07:44
Official
Dear Reuben

Thank you for your feedback and for taking the time to post this review. Your feedback and your journey is important to us, your trusted mobility partner. 

We apologize for the challenges you have faced and would like to assure you of our very best attention at all times as we collaborate with you  to resolve this matter in the fastest possible time. 

To process any complaints and offer the best possible resolution, please direct all concerns to the below email address. Our trusted team will review the mail and reach out to you soonest. 

You may email us on *** 

Thank you for your support.

Yours Sincerely.

Abigail Mentor
The Woodford Group
Vision 2025 Team