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Marvellous M

1 reviews | Active since Jul 2015

26 Jul 2023, 09:57

Woodford failing to pay back my deposit 2 weeks later

My experience with Woodford has been quite frustrating.

I rented a vehicle from them on 15 July 2023 and dropped it off the following day. Almost 2 weeks later I have still not received my R15,000 deposit. I have done multiple follow ups but I seem to be getting nowhere. I was told my deposit would be paid out within 48 hours after cancellation of the rental agreement.

This is having a big impact on my cash flow, and I cannot understand why an established company like Woodford is failing to meet it’s contractual obligations.

0
Replies (4)
Woodford Car Hire
Woodford Car Hire's reply26 Jul 2023, 09:59
Official
Dear Valued Client

Thank you so much for your feedback and for taking the time to post this review. We truly appreciate your valuable feedback.

We are so sorry you are experiencing this much frustration. We would like to work extremely hard to gain your trust back.

You may email us on ***

Thank you for your support.

Yours Sincerely.
The Woodford Group
Vison 2023 Team
Woodford Car Hire
Woodford Car Hire's reply26 Jul 2023, 10:54
Official
Dear Marvellous 

I trust you are well.
 
Thank you for reaching out to me. It will be a pleasure assisting you.
 
Please be advised cancellation was done on the 23/07/2023.

Kindly follow up with your bank.  This is not a refund.
 
Remember you would not receive a notification , however only your balance would escalate .
 
Your business means a lot to us, so if you ever have additional feedback, please don't hesitate to contact us.
 
Thank you for your support and patience.
 
Have a great day further.

Yours Sincerely,
Kayla Marriott
The Woodford Group
Vison 2023 Team
MM
Marvellous M's update26 Jul 2023, 14:46
Reviewer Update
Hi Kayla

I understand that no notification will be received, but my balance has not escalated as you indicated. I have been keeping an eye on my balance hence the complaint.

Please could you escalate this matter on your end to get it resolved.

Like I said, I have done everything I needed to do on my end, including contacting my bank, and they have advised me to speak to Woodford since they will only release the funds on your instruction.

Regards
Marvellous
Woodford Car Hire
Woodford Car Hire's reply26 Jul 2023, 16:43
Official
Dear Marvellous (CT-87658)

Thank you so much for your feedback 

Kindly be advised Customer Care has received your query , we will definitely resolve this for you. 

Thank you for your support.

Yours Sincerely.
Kayla Marriott
The Woodford Group
Vison 2023 Team