WOODFORD - EXCEPTIONALLY POOR SERVICE

We arrived at Cape Town airport on Tuesday 9th January 2024 (A weekday) at about midday . The Woodford office at the airport had a very long queue , and we ended up waiting in the sun outside the office for approximately an hour to get our vehicle , which was pre booked . No apology on finally reaching the counter . We then went to collect our vehicle , and we were met by the most unhelpful staff , who had no time for us , No-one else were around . The staff were chatting to each other , and only offered assistance when we requested it . They then showed no interest in us . and did not show us the existing scratches or any thing else about the car . I couldn't start the vehicle and had to ask them for help , as they had once again disappeared . I also strong recommend that customers using Woodford check their accounts very carefully . They take a deposit off your account on day one (No interest paid) .They charged me for tolls which were not for me , and Excessive petrol (More litres that a full tank . It took 3 weeks of begging to get a refund , only to be told continually "to be patient" . This is the second time that I have had a problem on my account . CHECK YOUR ACCOUNT