FA
Fran A
1 reviews | Active since Jan 2024
20 Jan 2024, 10:44
Woodford Charging Inflated Toll Fees already paid.
I rented a car from KSIA. We used the car for 4 days. Paid all our Toll Fess on the spot at the gantry's. Two day after returning the car I get an Invoice for R565. Charging me for all Gantry's used, even at inconsistent higher Class 2 vehicle rates. I contacted Woodford by Phone, Whatsapp and sent an email as requested with all required documentation.
They Have not even come back to me in the promised 24 Hours, and deducted the R565 rands from my card. Invoice Number: KS-87256
Unacceptable.
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Replies (3)0
Replies (3)
Woodford Car Hire's replyOfficial
22 Jan 2024, 07:45Dear Fran
Thank you so much for your feedback and for taking the time to post this review. We truly appreciate your valuable feedback.
We are so sorry you are experiencing this much frustration. We would like to work extremely hard to gain your trust back.
You may email us on ***
Thank you for your support.
Yours Sincerely.
Abigail Mentor
The Woodford Group
Vision 2024 Team
Abigail Mentor
The Woodford Group
Vision 2024 Team
Woodford Car Hire's reply22 Jan 2024, 07:45
Official
Dear Fran
Thank you so much for your feedback and for taking the time to post this review. We truly appreciate your valuable feedback.
We are so sorry you are experiencing this much frustration. We would like to work extremely hard to gain your trust back.
You may email us on ***
Thank you for your support.
Yours Sincerely.
Abigail Mentor
The Woodford Group
Vision 2024 Team
Abigail Mentor
The Woodford Group
Vision 2024 Team
FA
Fran A's updateReviewer Update
22 Jan 2024, 09:35That would be great if you could ''work extremely hard to gain my trust back''.
In my book, ''Working extremely hard'' would include:
---Spending a lot of time doing difficult things,
or even, at a stretch, contacting me and arranging my fair refund of the incorrectly charged fees.
Working extremely hard to gain my trust back: DOES NOT INCLUDE:
--- please email us.
I HAVE ALREADY DONE SO! AND SENT A WHATSAPP AND PHONED YOU AND REP**** ON HELLO PETER.
In my book, ''Working extremely hard'' would include:
---Spending a lot of time doing difficult things,
or even, at a stretch, contacting me and arranging my fair refund of the incorrectly charged fees.
Working extremely hard to gain my trust back: DOES NOT INCLUDE:
--- please email us.
I HAVE ALREADY DONE SO! AND SENT A WHATSAPP AND PHONED YOU AND REP**** ON HELLO PETER.
FA
Fran A's update22 Jan 2024, 09:35
Reviewer Update
That would be great if you could ''work extremely hard to gain my trust back''.
In my book, ''Working extremely hard'' would include:
---Spending a lot of time doing difficult things,
or even, at a stretch, contacting me and arranging my fair refund of the incorrectly charged fees.
Working extremely hard to gain my trust back: DOES NOT INCLUDE:
--- please email us.
I HAVE ALREADY DONE SO! AND SENT A WHATSAPP AND PHONED YOU AND REP**** ON HELLO PETER.
In my book, ''Working extremely hard'' would include:
---Spending a lot of time doing difficult things,
or even, at a stretch, contacting me and arranging my fair refund of the incorrectly charged fees.
Working extremely hard to gain my trust back: DOES NOT INCLUDE:
--- please email us.
I HAVE ALREADY DONE SO! AND SENT A WHATSAPP AND PHONED YOU AND REP**** ON HELLO PETER.
FA
Fran A's updateReviewer Update
23 Jan 2024, 12:27And now?
Still not sorted.
I guess you must be working extremely hard...
Still not sorted.
I guess you must be working extremely hard...
FA
Fran A's update23 Jan 2024, 12:27
Reviewer Update
And now?
Still not sorted.
I guess you must be working extremely hard...
Still not sorted.
I guess you must be working extremely hard...