Woodford Charging E Toll Fees.

Hi there , Why is Woodford car hire still charging e-toll fees?, I thought this was s****ped in 2022. Further to this t they deducted this from my credit card without my authorisation , Further to this the e toll invoice reflects routes i've never travelled on. I contacted their customer care and they said it was a mistake and would refund me , so I am wondering how many other customers have had the same experience or have not checked their bank statements , left messages for their customer care manager to contact me but they never call back. Their MD also states on their whattapp line to contact him directly should one have a complaint but he's unreachable and the staff block you from reaching him?? Why does it also take numerous reminders to have your deposit refunded??? The staff at the airport branches give top class service , however when it comes to head office the service leaves a lot to be desired.