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Malik M

1 reviews | Active since Jul 2020

01 Jul 2020, 09:37

Woodford cars are ********

Woodford cars Durban 1 Intersite stole my money... I went there to collect a car being phoned by them.

When I got there it was a different story they said I cannot rent a car because I'm black listed after swiping my car and took money.

They said I must go money will be in my account in 30min till now my money is no where to be found. The guy who works at reception then decided to block my number.

They are ********... I'm going to open a ***** case on them today

0
Replies (3)
Woodford Car Hire
Woodford Car Hire's reply07 Jul 2020, 10:28
Official
Dear   Malik M 

Thank you for your feedback. 

I am extremely sorry for your experience. I will personally ensure that your concerns are addressed with management. i will use your experience as a learning tool for this not to happen again. In future, we promise,  you will not have this experience again, 

Thank you for your continuous support. 

Please stay safe during this difficult time we are faced with. 

Yours Sincerely, 
Samantha Sutton 
WOODFORD GROUP  
Woodford Car Hire
Woodford Car Hire's reply07 Jul 2020, 13:01
Official
Dear Malik

 Please could you provide me with your Rental Agreement number so I can escalate to senior management. 

I will await this information from you so I can be of the utmost assistance. 

Thank you, 

Yours Sincerely 
Samantha 
WOODFORD GROUP   
Woodford Car Hire
Woodford Car Hire's reply07 Jul 2020, 14:22
Official
Dear Malik 

I can assure you that Woodford would Never operate in this way. Did you perhaps make your booking online and then come to the branch and were told you were blacklisted? 

I understand your frustration in this regard, please could I have your Rental Agreement number so I can investigate this matter for you. 

Yours Sincerely 
Samantha 
WOODFORD GROUP