WOODFORD CARE HIRE IS NOT REFUNDING MY DEPOSIT WITH NO REASON

I hired a card at Woodford 2 weekend ago. I had to miss 3 appointments as a result of their inconsistencies, unclear policies and unfriendly customer service. I spoke to their general manager and had to throw a tantrum just for them to get something done. That was the start BUT here is the cherry on top of the cake.

It is now 2 weeks later and I still did not get my deposit back. The car was returned the next day. I was told that after returning the vehicle I will have my deposit back within 48 hours. Thats a LIE. I send them an email asking about it. We then discovered that they BANKED my deposit for no reason. Their email - "Dear Mr. de Villiers, Reference to your R5000.00 holding deposit refund, please note that I have escalated the matter to the Senior Manager in our Finance Department and the matter is receiving an immediate attention."

They blamed their machines and promised me a refund. It is now a week later and still no refund. I called their head office speaking to the accounts lady and all I got was no answer, told nothing and the phone dropped in my ear.

I went and call 2 general managers, Prevess promised to get back to me within 10 minutes, guess what I am still waiting. They are quick to give you endless ****. They took my money from my credit card where I am loosing out on interest and pay penalties on the amount.

I will NEVER in my life want to do business with such a bunch of unprofessional, inconsistent ******. You ask for their CEO and he is to HOLY to even get his name. You speak to them and they are fooling you and its a culture clearly right out their company.

I am not impressed and if I don't get my refund by the close of business I will proceed with legal action and open a ***** case against WOODFORD CAR HIRE.

I AM BEGGING YOU IF YOU READ THIS NOT TO DO BUSINESS WITH THEM. IF YOU DO PREPARE YOURSELF FOR ENDLESS ****. I