CD
Chantelle D
1 reviews | Active since Nov 2020
15 Nov 2020, 08:38
Woodford care higher is absolutly ****
These people are a terrible company. Accusing me of damaging the vehicle.. I have physical evidence of the damage excisiting with pictures I took. They do not review anything I have said... they send through quotes before their investigation is complete they now have taken off the amount without their investigation being complete.
They are unprofessional and they are complete ****ers
I wish I had read the reviews before I went with them.. I hope this helps someone else... do not use woodford
They are the worst company I have even had the misfortune of working with
Helpful (0)
Replies (4)0
Replies (4)
Woodford Car Hire's replyOfficial
15 Nov 2020, 12:30Dear Chantelle
Thank you for your feedback.
We will be using this as learning tool to improve in every aspect of our business.
Thank you for the continuous support you have given to us and being apart of our journey.
Yours Sincerely
Samantha
WoodFord Group
Thank you for your feedback.
We will be using this as learning tool to improve in every aspect of our business.
Thank you for the continuous support you have given to us and being apart of our journey.
Yours Sincerely
Samantha
WoodFord Group
Woodford Car Hire's reply15 Nov 2020, 12:30
Official
Dear Chantelle
Thank you for your feedback.
We will be using this as learning tool to improve in every aspect of our business.
Thank you for the continuous support you have given to us and being apart of our journey.
Yours Sincerely
Samantha
WoodFord Group
Thank you for your feedback.
We will be using this as learning tool to improve in every aspect of our business.
Thank you for the continuous support you have given to us and being apart of our journey.
Yours Sincerely
Samantha
WoodFord Group
CD
Chantelle D's updateReviewer Update
15 Nov 2020, 12:36Well I'm waiting in eager anticipation for your next email explaining why your company has taken payment for damages I have photographic images of, considering last correspondenc teplephonically to you DIRECTLY you stated you were going to amend the quote due to the evidence provided. Yet payment was just taken WITHOIT approval from my account. I have emails stating that I do not accept your quote
CD
Chantelle D's update15 Nov 2020, 12:36
Reviewer Update
Well I'm waiting in eager anticipation for your next email explaining why your company has taken payment for damages I have photographic images of, considering last correspondenc teplephonically to you DIRECTLY you stated you were going to amend the quote due to the evidence provided. Yet payment was just taken WITHOIT approval from my account. I have emails stating that I do not accept your quote
Woodford Car Hire's replyOfficial
15 Nov 2020, 12:59Dear Chantelle
You have been charged for a damage that was caused by you. As per my correspondence with you we have not billed you for the scratches that were pre existing. You have been charged for a sc**** on the vehicle that has been identified as a new damage.
Please kindly note that your husband called me directly and had queried about the damage on your behalf, I did assure him that you were in no way liable for the pre existing damage and only the 1 damage which you can clearly see was fresh. Your husband then said that is fine after me explaining this in detail.
I am extremely sorry that you have experienced this incident, however, ALL this is explained in our terms and conditions upon you renting the vehicle from us. It is extremely saddening to deal with such issues as I wish ALL my customers to have pleasant and memorable endeavors with WoodFord, with saying this, I do still have to follow company policies.
It makes no sense for us to deliberately and unnecessary charge our customers for damages knowing fully well that we could potentially lose our customers through doing so and this is why we have stated in our terms and conditions that it is imperative for our customers to do their own thorough inspection upon collection to avoid such experiences.
As per your statement you provided telephonically and after the statement from our branch, you duly did this by being extra observant and took pictures of all the pre existing damages that were on the vehicle. You have proof of all these damages except the 1 you have been charged for and this is because it is most definitely a new damage.
Again, I am extremely sorry for this encounter and really hope that the feedback you have received does not deter you from using our services again because in all honesty - Everything that is pertaining to damage is stated in a contract you have signed with us.
Thank you for the continuous support you have given to us and being apart of our journey.
Yours Sincerely
Samantha
WoodFord Group
You have been charged for a damage that was caused by you. As per my correspondence with you we have not billed you for the scratches that were pre existing. You have been charged for a sc**** on the vehicle that has been identified as a new damage.
Please kindly note that your husband called me directly and had queried about the damage on your behalf, I did assure him that you were in no way liable for the pre existing damage and only the 1 damage which you can clearly see was fresh. Your husband then said that is fine after me explaining this in detail.
I am extremely sorry that you have experienced this incident, however, ALL this is explained in our terms and conditions upon you renting the vehicle from us. It is extremely saddening to deal with such issues as I wish ALL my customers to have pleasant and memorable endeavors with WoodFord, with saying this, I do still have to follow company policies.
It makes no sense for us to deliberately and unnecessary charge our customers for damages knowing fully well that we could potentially lose our customers through doing so and this is why we have stated in our terms and conditions that it is imperative for our customers to do their own thorough inspection upon collection to avoid such experiences.
As per your statement you provided telephonically and after the statement from our branch, you duly did this by being extra observant and took pictures of all the pre existing damages that were on the vehicle. You have proof of all these damages except the 1 you have been charged for and this is because it is most definitely a new damage.
Again, I am extremely sorry for this encounter and really hope that the feedback you have received does not deter you from using our services again because in all honesty - Everything that is pertaining to damage is stated in a contract you have signed with us.
Thank you for the continuous support you have given to us and being apart of our journey.
Yours Sincerely
Samantha
WoodFord Group
Woodford Car Hire's reply15 Nov 2020, 12:59
Official
Dear Chantelle
You have been charged for a damage that was caused by you. As per my correspondence with you we have not billed you for the scratches that were pre existing. You have been charged for a sc**** on the vehicle that has been identified as a new damage.
Please kindly note that your husband called me directly and had queried about the damage on your behalf, I did assure him that you were in no way liable for the pre existing damage and only the 1 damage which you can clearly see was fresh. Your husband then said that is fine after me explaining this in detail.
I am extremely sorry that you have experienced this incident, however, ALL this is explained in our terms and conditions upon you renting the vehicle from us. It is extremely saddening to deal with such issues as I wish ALL my customers to have pleasant and memorable endeavors with WoodFord, with saying this, I do still have to follow company policies.
It makes no sense for us to deliberately and unnecessary charge our customers for damages knowing fully well that we could potentially lose our customers through doing so and this is why we have stated in our terms and conditions that it is imperative for our customers to do their own thorough inspection upon collection to avoid such experiences.
As per your statement you provided telephonically and after the statement from our branch, you duly did this by being extra observant and took pictures of all the pre existing damages that were on the vehicle. You have proof of all these damages except the 1 you have been charged for and this is because it is most definitely a new damage.
Again, I am extremely sorry for this encounter and really hope that the feedback you have received does not deter you from using our services again because in all honesty - Everything that is pertaining to damage is stated in a contract you have signed with us.
Thank you for the continuous support you have given to us and being apart of our journey.
Yours Sincerely
Samantha
WoodFord Group
You have been charged for a damage that was caused by you. As per my correspondence with you we have not billed you for the scratches that were pre existing. You have been charged for a sc**** on the vehicle that has been identified as a new damage.
Please kindly note that your husband called me directly and had queried about the damage on your behalf, I did assure him that you were in no way liable for the pre existing damage and only the 1 damage which you can clearly see was fresh. Your husband then said that is fine after me explaining this in detail.
I am extremely sorry that you have experienced this incident, however, ALL this is explained in our terms and conditions upon you renting the vehicle from us. It is extremely saddening to deal with such issues as I wish ALL my customers to have pleasant and memorable endeavors with WoodFord, with saying this, I do still have to follow company policies.
It makes no sense for us to deliberately and unnecessary charge our customers for damages knowing fully well that we could potentially lose our customers through doing so and this is why we have stated in our terms and conditions that it is imperative for our customers to do their own thorough inspection upon collection to avoid such experiences.
As per your statement you provided telephonically and after the statement from our branch, you duly did this by being extra observant and took pictures of all the pre existing damages that were on the vehicle. You have proof of all these damages except the 1 you have been charged for and this is because it is most definitely a new damage.
Again, I am extremely sorry for this encounter and really hope that the feedback you have received does not deter you from using our services again because in all honesty - Everything that is pertaining to damage is stated in a contract you have signed with us.
Thank you for the continuous support you have given to us and being apart of our journey.
Yours Sincerely
Samantha
WoodFord Group
CD
Chantelle D's updateReviewer Update
15 Nov 2020, 13:10Your quote you charged me for has the 2 damages listed. You were in correspondence with me with regards to getting video footage on the check which you said you would connect me back once you got this. Which you never did. You also told me that your managers would be in contact with me which never happened.
My question is how can you return a deposit. Then take payment again without approval... this is *********
Under no circumstances did my husband approve the quote as you informed him you were giving us an amended quote which we never got.
This whole situation is shocking and your company is absolutely appalling.
You keep saying how this saddens you etc and you want happy clients etc.... yet look at the complaints I am not the only one who has had charges taken off their accounts.
My question is how can you return a deposit. Then take payment again without approval... this is *********
Under no circumstances did my husband approve the quote as you informed him you were giving us an amended quote which we never got.
This whole situation is shocking and your company is absolutely appalling.
You keep saying how this saddens you etc and you want happy clients etc.... yet look at the complaints I am not the only one who has had charges taken off their accounts.
CD
Chantelle D's update15 Nov 2020, 13:10
Reviewer Update
Your quote you charged me for has the 2 damages listed. You were in correspondence with me with regards to getting video footage on the check which you said you would connect me back once you got this. Which you never did. You also told me that your managers would be in contact with me which never happened.
My question is how can you return a deposit. Then take payment again without approval... this is *********
Under no circumstances did my husband approve the quote as you informed him you were giving us an amended quote which we never got.
This whole situation is shocking and your company is absolutely appalling.
You keep saying how this saddens you etc and you want happy clients etc.... yet look at the complaints I am not the only one who has had charges taken off their accounts.
My question is how can you return a deposit. Then take payment again without approval... this is *********
Under no circumstances did my husband approve the quote as you informed him you were giving us an amended quote which we never got.
This whole situation is shocking and your company is absolutely appalling.
You keep saying how this saddens you etc and you want happy clients etc.... yet look at the complaints I am not the only one who has had charges taken off their accounts.