1 reviews | Active since Feb 2024
Woodford Car Rental King Shaka Airport
This relates to the King Shaka Airport branch, and had to be the worst car rental experiences of my life. Firstly it took us well over an hour to finally receive our car as every person at the counter was being told that their credit cards have been declined by some new online system they are using. Even after been asked many times by all the waiting clients to check their online system, or to please just resort back to a normal credit card machine, we were all told by the very arrogant manager they no longer have access to a card machine, and that it is all the banks which are the problem, and must be down. Surprise, it turned out to be a Woodford system issue which was resolved when they finally decided to use a normal card machine. (Yes the same type of machine the manager **** about not having access to!!) We had some international guests with us so booked a Mercedes Vito to cater for everyone only to received a pretty clapped out Kia 7 seater, but by that time it was pouring down and I could not be bothered fighting anymore, so just took the car and left. Turned out to be the wrong choice, as the windsreen wipers were that badly worn we could not see where we were going. Not too mention on closer inspection the next day, the vehicle had 3 different tyres on as well, one of which was worn well below the legal limit. I have no issues with the fact that the car was full of scratches, auto door did not work etc, but I would expect critical safety items like tyres and windscreen wipers to be in good condition. Finally after returning the car, I was surprised with a R2500 toll gate bill (I went through the same toll gate 4 times and paid myself as the car did not have an e-tag), once this was finally reversed it took a further 2 weeks to finally get my deposit back!!. Just to make matters worse, 4 weeks later (today), they have taken the full rental and deposit off my account again!! I have done A LOT of car rentals over the years, but will never use Woodford again, nor will any of my family or professional colleagues
Abigail Mentor
The Woodford Group
Vision 2024 Team
Abigail Mentor
The Woodford Group
Vision 2024 Team
