Woodford car Rental Doesn't payback your holding deposit easily

I regret to inform you that my experience with Woodford thus far has been extremely frustrating and disappointing.

To provide some context, I recently booked a car with your company, and I am encountering considerable difficulties when it comes to the release of my holding deposit. It appears that there is a reluctance on your end to instruct my bank to escalate the balance. I must emphasize that my bank is unable to proceed with the escalation unless either your bank or your company initiates the necessary action. However, your team has been attempting to shift the blame onto my bank, giving the impression that the problem lies with FNB.

Regrettably, I am now entering the second week without any resolution regarding the return of my holding deposit. This situation has caused me significant distress, as I was initially supposed to travel three days ago. Instead, I find myself in an unfortunate predicament, stuck with Woodford and unable to proceed with my plans.

I kindly request that you take immediate action to rectify this situation. It is my hope that you will prioritize this matter and ensure the swift release of my holding deposit. I trust that you understand the urgency of the situation and the impact it has had on my travel plans.

I look forward to your prompt response and a satisfactory resolution to this matter. Please consider this email an official complaint regarding the handling of my booking and the withholding of my deposit.