Woodford Car Rental Cape Town Airport - very poor service

Absolutely appalling service - will not use them again. Has also asked friends and family travelling often to not make use of the service. The Manager said it is fine - I am entitled to my opinion.

In short:

(1) I booked an automatic Renault Kwid in March 2020. At first it took quite some time to locate the car and when they eventually did I waited another 10 - 15 minutes outside.

(2) It was the worst car ever driven. Feels like you brake before the gears changed. When I got to my destination for the evening I asked the family member to drive with me and he confirmed something is not right and I was not comfortable driving the car the Swellendam so I tried to call Woodford and also send a please contact me on their website - to date no reply.

(3) I had to go back all the way to the airport to sort out this problem - which was a great inconvenience. I was told those cars do it and I asked the person helping me (manager) why I was not informed of this when the car was booked out to me. All he had to say is that head office is aware of the problem. I said I am going to report the poor service and he said I am welcome to do so and then I can also lie about it. When I started to record the conversation he denied saying so.

(4) The manager offered to give me a Renault Sandero and I said no (I have a few friends / family driving the Sandero - it is a horrible car). HE FAILED TO MENTION IT IS THE SANDERO STEPWAY (which is far better than the first Sandero's).

(5) I mentioned to the Manager the Kwid appeared to have been filled (fuel). After the first 15km travelled the gauge dropped to 3/4. Upon returning the car I filled it up and the liters amounted to more that it should have been. He had nothing to say.

(6) The manager suggested the automatic Picanto and said I must go all the way back to where you return to vehicles as they will do the swop there. I walked back and waited 20 minutes. I have never driven a Picanto and when the car arrived my suitcase would not fit in the boot. As I am travelling alone and had to make some stops on my way to Swellendam and back, I did not feel comfortable leaving my suitcase unattended on the back seat of the vehicle.

(7) I declined taking the Picanto, walked to Thrifty Car Rental and within 10 minutes the Hyundai i20 was brought to me. Beyond excellent service from Thrifty.