Woodford car rental an unprofessional mess (King Shaka Airport)

We rented a vehicle from Woodford car rental at King Shaka Airport. We were surprised to see that none of the Woodford personell (office or at the car parking) wanted to note down the vehicle damage during the pre inspection process despite it being detailed in the Woodford rental contract. We were treated very rudely with a "don't worry about it attitude" while being sent up and down to talk to different Woodford employees. We were also not provided any instructions on how to install the Woodford car seat, not even basic verbal instructions. The whole experience felt very strange and we had a bad feeling so we cancelled the rental contract on the day without taking the vehicle from the Woodford premises. Nevertheless, we were still charged by Woodford for the vehicle we never actually used. Horrible experience and customer service. I would caution from renting from this company.