Woodford Car Rental admin and finance department very poor service.

I have been using Woodford Car Hire for more than 2 years. The service when receiving a car is always good, and the cars are in good condition, however, there admin is pathetic. I returned my last booking car rental the 6th of June2024, and after numerous emails I still have not received my refund on my R5000 deposit. There were a chip on my windscreen, and after calculating my refund amounted to R4022 I received a notice that my refund was released for payment the 21st of June 2024, and up to date, has not received any refund. I have send numerous emails to Kayla from Woodford and she ensured me that it has been escalated to finance, and that I must just be patient. Every time it is just the same response. I am really up to here, and this is not the first time that I battle to get my money back. Really Woodford, why is your admin is so bad? "Dear JACQUES I trust you are well. Thank you for contacting me. Kindly find attached invoice reflecting your refund, this was escalated to finance. Your business means a lot to us, so if you ever have additional feedback, please don't hesitate to contact us."