AH
Alta H

1 reviews | Active since Apr 2020

19 Apr 2020, 08:21

Woodford Car Rental

I hired a car at Woodford in January 2020 for which I paid in October last year. A week ago they charged my credit card again for an amount of R949 without any call or correspondence to me. I contact TK at Woodford and want to speak to him and he said he is on lunch and that he would call me back. He never called me back and is avoiding my calls. I am going to lay a ********** charge against this company. They save your credit card details on their system and then double charges you as they like. The booking was made in my husband's name but they charged my credit card without any explanation, 6 months after I have paid! I am going to take this matter further. The do not deserve any star rating.

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Replies (1)
Woodford Car Hire
Woodford Car Hire's reply19 Aug 2020, 07:21
Official
 Dear Alta

Thank you so much for your feedback. 

Rest assured, I will be using your feedback as a learning tool to improve our services in every way possible. Management will surely be notified of these issues and I can confidently assure you that such experiences will not repeat itself. 

Please continue to confide in our services , I will personally ensure that every future endeavor with us will be a pleasant one. 

Thank you so much for your continuous support. 

Please stay safe during this difficult and uncertain time we are faced with. 

Yours Sincerely, 
Samantha 
WoodFord Group