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Nontobeko S

1 reviews | Active since Jul 2016

30 Jan 2023, 15:04

Woodford Car Hire's failure to refund deposit

I rented a car last year July and returned the car a month later, as per agreement. Yet, to date (31 January 2023), I have not been refunded the deposit I paid.

I rented the car from the airport. I have been there numerous times to make enquiries. Each time, they promise that the deposit will be paid in a few days.

This is a second review I have written on the matter. Can somebody out there help me?

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Replies (3)
Woodford Car Hire
Woodford Car Hire's reply30 Jan 2023, 16:06
Official
Dear Nontobeko

Thank you so much for your feedback and for taking the time to post this review. We truly appreciate your valuable feedback.

We are so sorry you are experiencing this much frustration. We would like to work extremely hard to gain your trust back.

You may email us on ***

Thank you for your support.

Yours Sincerely

Nomathemba Mhlongo 

Vision 2023 Team

Woodford Group

NS
Nontobeko S's update03 Feb 2023, 11:34
Reviewer Update
Kindly be advised that your response does not have an email address. What is supposed to be an email address are eleven stars.

Kindly provide the mentioned email address.


Woodford Car Hire
Woodford Car Hire's reply03 Feb 2023, 13:18
Official
Dear Nontobeko

Thank you so much for your feedback and for taking the time to post this review. We truly appreciate your valuable feedback.

We are so sorry you are experiencing this much frustration. We would like to work extremely hard to gain your trust back.

I will call you now.

Thank you for your support.

Yours Sincerely

Shaylene Hill

Vision 2023 Team

Woodford Group