WOODFORD CAR HIRE **** YOU OUT OF MONEY WITH MADE-UP 'DAMAGES'

After taking back my rental vehicle to Hatfield where I collected it, I received a mail of 'unfortunate damage'. I have barely used the vehicle while I had it, and when returning it, we noticed a small unnoticeable window chip mark. We even phoned the outtake officer Mike to confirm it was there but he disputed. I then reluctantly filled out an incident report with the intake officer; Robert, and was asked to sign. he then finalised my intake but never completed the intake checklist with me, and now I receive a mail that I should submit a SAPS incident report. I cannot report an incident to SAPS if I am unaware of any incidents and or damage. the mail further states that I would be held fully liable, but as far I know, my rental included small damage (such as small window chips) insurance. these people are ****ming you out of your deposit and I refuse to let this stand. I have asked a copy of my rental agreement, and demand a full list of their 'unfortunate damage' as there was no Intake checklist done with me, other than a quick scan where Robert noticed the chip mark that I disputed.