Woodford Car Hire WORST SERVICE

Woodford Car Hire has the worst service in the car rental industry. I booked a Toyota Fortuner for 3 days, due to the specific needs I needed it for. I got a call in the morning of my collection date and got informed that I will be offered a VW Amarok. I informed the Woodford agent that I don't want the Amarok. On arrival to collect the vehicle that I booked I get told that they cannot find my booking. I informed the service desk agent look again, he looks again and says that there is a problem with my booking. He then tries to feed me some hogwash that their office tried to call me and I was not available. Not only did the company fail to honor my booking, the service agent at the Hilton Hotel is built to lie without blinking. Upon requesting my deposit I get informed that I will only get my money in 72 hours. I am grateful that I did not pay the full fee because I would have been forced to take a vehicle that would not fit my purpose. I guess that's how they win clients who are desperate. Luckily, I managed to get a car from Thrifty Car Rental that saved my day.