Woodford Car Hire - Worst Experience

Worst experience ever at a car hire service. I booked a BMW online with unlimited kms and when I went to fetch the car they gave me a Polo and tried to convince me it’s the same class. I insisted on a BMW or Mercedes which they said they don’t have any cars. Finally I had no choice but to take the car due to time constraints. I called the customer care number and complained and then got a call to say fetch the Mercedes’ from the airport. On my way to the airport Springfield calls to say fetch a Mercedes’ from them. Amazing, just like that a Mercedes’ must have fallen from Heaven for me because I wanted to return the car and hire from a competitor at the airport. Finally I get an additional debit of R6000 on my card, on inquiring I am told it’s for extra kilometres, apparently the contract said 100km a day, although I booked unlimited kilometre’s. Fortunately I had a copy of the contract that says unlimited kilometres. I have sent the contract to customer care, and am waiting for my credit. Overall a horrible experience and still they try to rob you. People should check their final charges when hiring from Woodford.