DB
Desmond B

1 reviews | Active since Feb 2021

15 Sept 2021, 16:31

Woodford car hire unconventional and dangerous business practices

Rented 2 full months from Woodford. No check are done with Woodford car hire upon collection of a vehicle. Woodford is guilty in charging myself as the customer for damages I have not incurred. I damaged / sc****d the front bumper at the bottom, braking off a small lip at the bottom by pulling to close to the pavement in a parking lot. and s****ing a mag wheel. The charges according to them was in access of R43000 rand. Radiator? Driver torn seat (which I noticed when I collected the vehicle and upon return confirmation that they were aware of it before I took the vehicle, etc, etc, the list is 2 pages long. I was charged and debited against my account without prior discussion regarding any costs, which is *******. I have attempted to raise the matter with them , however they are just shrugging it off. This is my start in going to all the media regarding Woodford car hire business malpractice and blowing it out the water.

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Replies (1)
Woodford Car Hire
Woodford Car Hire's reply15 Sept 2021, 16:33
Official
 
Dear Valued Customer 

Thank you so much for your feedback and for taking the time to post this review. We truly appreciate your valuable feedback. 

We are so sorry you are experiencing this much frustration. We would like to work extremely hard to gain your trust back. 

Thank you for your support. 

Yours Sincerely 

Kayla Marriott 

Woodford Group