Woodford Car Hire: Terrible response during vehicle breakdown

I had a vehicle breakdown on 12/02/2023. 19:00. It took Woodford three hours for a manager to give me some direction on how they will solve the issue. This was after I was told repeatedly by the emergency controller that a manager will call me "shortly". They indicated that I will receive a replacement vehicle before 07:00 the next morning. This did not materialise and the vehicle arrived 07:20 only.