SR
Simon R
1 reviews | Active since May 2023
01 Dec 2024, 15:53
Woodford Car Hire / Supp**** Without Full Tank or Satnav
Staff friendly and efficient and on-line booking procedure good.
Car, although higher level / class had no map function on the information system which I would have expected as standard.
Car was supp**** not full of fuel as per the agreement - indicated just below full and started dropping fast as I drove the early part of my journey. When I refilled the amount required copared to mileage confirmed that it wasn't full at commencement of the trip, and after refilling properly, fuel level didn't drop for many kms. - eiether they took a chance to make a bit on not supplying the full tank, or else they didn't check properly. Either way, unacceptable.
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Replies (2)
Woodford Car Hire's replyOfficial
02 Dec 2024, 07:47Dear Simon
Thank you for your feedback and for taking the time to post this review. Your feedback and your journey is important to us, your trusted mobility partner.
We apologize for the challenges you have faced and would like to assure you of our very best attention at all times as we collaborate with you to resolve this matter in the fastest possible time.
To process any complaints and offer the best possible resolution, please direct all concerns to the below email address. Our trusted team will review the mail and reach out to you soonest.
You may email us on ***
Thank you for your support.
Yours Sincerely.
Abigail Mentor
The Woodford Group
Vision 2024 Team
Thank you for your feedback and for taking the time to post this review. Your feedback and your journey is important to us, your trusted mobility partner.
We apologize for the challenges you have faced and would like to assure you of our very best attention at all times as we collaborate with you to resolve this matter in the fastest possible time.
To process any complaints and offer the best possible resolution, please direct all concerns to the below email address. Our trusted team will review the mail and reach out to you soonest.
You may email us on ***
Thank you for your support.
Yours Sincerely.
Abigail Mentor
The Woodford Group
Vision 2024 Team
Woodford Car Hire's reply02 Dec 2024, 07:47
Official
Dear Simon
Thank you for your feedback and for taking the time to post this review. Your feedback and your journey is important to us, your trusted mobility partner.
We apologize for the challenges you have faced and would like to assure you of our very best attention at all times as we collaborate with you to resolve this matter in the fastest possible time.
To process any complaints and offer the best possible resolution, please direct all concerns to the below email address. Our trusted team will review the mail and reach out to you soonest.
You may email us on ***
Thank you for your support.
Yours Sincerely.
Abigail Mentor
The Woodford Group
Vision 2024 Team
Thank you for your feedback and for taking the time to post this review. Your feedback and your journey is important to us, your trusted mobility partner.
We apologize for the challenges you have faced and would like to assure you of our very best attention at all times as we collaborate with you to resolve this matter in the fastest possible time.
To process any complaints and offer the best possible resolution, please direct all concerns to the below email address. Our trusted team will review the mail and reach out to you soonest.
You may email us on ***
Thank you for your support.
Yours Sincerely.
Abigail Mentor
The Woodford Group
Vision 2024 Team
SR
Simon R's updateReviewer Update
02 Dec 2024, 10:39I would think that in terms of customer service, you already clearly have the complaint via this forum, and should you value my custom, you have my details to contact me - why should I submit it again? You have it. In any event even if I were inclined to resubmit it, the email address you provided above is a line of asterisks.
Pretty simple to me : either you contact me to resolve, or I take my business elsewhere.
Pretty simple to me : either you contact me to resolve, or I take my business elsewhere.
SR
Simon R's update02 Dec 2024, 10:39
Reviewer Update
I would think that in terms of customer service, you already clearly have the complaint via this forum, and should you value my custom, you have my details to contact me - why should I submit it again? You have it. In any event even if I were inclined to resubmit it, the email address you provided above is a line of asterisks.
Pretty simple to me : either you contact me to resolve, or I take my business elsewhere.
Pretty simple to me : either you contact me to resolve, or I take my business elsewhere.