#Woodford Car Hire Stole refund money and inconvenience me alot

I booked and reserved a car with Woodford Car Hire OR Tambo International Airport branch for pick up on Saturday 03/02/2024. I arrived on the third and the car I had booked was not available and they wanted me to take 'similar car', they defended themselves by that, on the booking page it says "a stated car or similar". In this case, a stated car was a K** P*c*nt* and they wanted to take a Kw*d, I refuse for reasons known to me as well as that the two are not similar according to me. I canceled the whole thing, Mubeena requested customer care make a refund of R1560.53 to me, and told me I should receive the money by Tuesday 06/02/2024. I didn't receive the money on Tuesday and I followed up on Thursday 08/02/2024 , I reached Tracy at customer care, she confirmed that there was a refund processed of R725.00, when I asked is it not the full amount (R 1560.53), she also did not know as she read that Mubeena's email indeed specified that the refund should be R1560.53, she then suggested i speak to OR Tambo International Airport branch. I reached Shanice who said Mubeena wasn't in on that day, she also confirmed that there was a R725 refund showing, when I asked about the balance it appeared that it was not yet done, I asked why the payment was splitted, no valid answer was given. I demanded that both the refunds be speed up, Shanice angaged with Manager Collen Govender, they promised the manager was addressing it and that both amount should be in my account within the next 72 hours. The R725 came through on Friday 09/02/2024 I tried calling OR Tambo International Airport branch numerous times to follow up on the balance, however the calls were not going through to the branch. On Thursday 22/02/2024, I went to the branch after trying to call them, I spoke to Collen the manager, and Mubeena, the contacted their accounts department in Durban who confirmed the money was released on 12/02/2024, they phoned my bank who confirmed the money was not received in my account, they phoned their bank and asked for proof of payment, and they got it saying the money was released on the 16/02/2024. From there they started to think they closed the case without the money coming, I let them access my bank statement on banking app, they confirmed that the balance was not received. Only then they also realise that all the issue is within them and thier bank. They asked that I wait for another 3 days after standing in their counter for 2 hours wanting my money, while they say they have paid even though they heard from my bank and seen my bank statement that the money was not received.

Collen left for a meeting during this 2 hours, without letting me know, I only found that out when I needed him, he was quick to blame Mubeena of where she was wrong, yet he **** and told Shanice that he was addressing the matter on the 08/02/2024 and i will receive both the amounts within 72 hours.

I suspect Woodford Car Hire was trying to ***** my money in the first place, by splitting the refund of R1560.53 into R725.63 which came through and R834,90 which only them and their bank can prove was made, yet my bank and my bank statement cannot confirm the receipt of because in the end they confirmed the problem is in their side and for further 3 days to do things right. I paid R180 for parking for 2 hours that we argued about my money. I filled up R500 Diesel to drive into the branch on top of R226 return Bolt fare i paid in vain on 03/02/2024 as I had to cancel because of their ****** behavior. Woodford Car Hire people are ******. I loved and been loyal to them, but for what they did to me the have lost a loyal client. I can tell its a family own business hence the ****** and *********** management. The manager did not see anything wrong to apologize to me, he kept arguing for thier rotten behave as if they on the right. He could on see how Mubeena was wrong when giving me a turnaround time.