Woodford Car Hire Shows Disregard for Customers

Hired a car from King Shaka Woodford. Specifically asked for a waiver to prevent us from having to pay any large excess. The consultant added on the super waiver (without explaining various options) which we assumed was all inclusive. A stone chipped windscreen which caused screen to crack. Was horrified to see that Woodford took R4400 for an i10 w/screen off my account. I understand we didn't take the excess waiver for glass and tyres, but I think the amount charged is excessive and can't be considered an excess but more like total payment . I phoned glass fitment centres which quoted close to half that and said an excess shouldn't be more than 25% of the total cost. I mailed Woodford asking why various waivers hadn't been explained + asked to see the invoice for the replacement of the windscreen. L Muduray rep**** to say he/she would investigate and reply in 48hours. A week later I am still awaiting a response despite having sent a reminder e-mail. I honestly think Woodford's Hello Peter compliments have been written by their staff and I notice they just copy and paste the same response to each complaint which is meaningless anyway. I strongly suggest avoiding Woodford Car Hire.