NB
Norman B

1 reviews | Active since Mar 2013

15 Jan 2024, 13:17

Woodford Car Hire - Renault Kwid

The car, a Renault Kwid 1.0, did not provide a happy driving experience. It is very rough. While I do not expect a Rolls Royce experience at Beetle prices, this car was unpleasant to drive.

The screen required an authentication code to access it. This was not provided to us and we did not have access to this during our rental, although it was raised at pick-up.

There appeared to be something wrong with refuelling, as I tried to refuel before return and the tank would not accept more fuel even though I knew that the tank was not full. It appeared to stop at about the half mark, per the dashboard gauge. This could have been a big inconvenience if I was attempting a longer trip. When I received my final bill, I saw that 17.5l had been added after my return. While I accept that extra fuel was required, I was unable to refuel further. The 17.5l + the 5l that I was able to add, resulted in a fuel consumption of some 11l/100km. This is unlikely for a vehicle of this size.

I therefore dispute the amount of fuel loaded and am exceedingly unhappy about this matter.

Overall, the experience was less than satisfactory.

0
Replies (1)
Woodford Car Hire
Woodford Car Hire's reply15 Jan 2024, 13:40
Official
Dear Norman
 
 
Thank you so much for your feedback and for taking the time to post this review. We truly appreciate your valuable feedback.
 
We are so sorry you are experiencing this much frustration. We would like to work extremely hard to gain your trust back.
 
You may email us on *** 
 
Thank you for your support.
 
Yours Sincerely.

Abigail Mentor
The Woodford Group
Vision 2024 Team