Woodford Car Hire - Poor service and Professional Thefts

I hired a car at Woodford in Cape to travel for my graduation at Stellenbosch. On the day of graduation, the car could not start, the immobilized the car, here is the reason: "After thorough investigation, the tracker was receiving faulty signals hence the rental vehicle was disconnected."

I made calls to their emergency number and customer care, I had to hold for more than 30 minutes in two occasions and no help. I sent emails, response only receives after hours.

Due to this, I had to hire a shuttle to take me and my family to graduation and back... worse, I was late for my gradution and incurred significant costs for the shuttle. I sent emails with receipts for the shuttle for them to reimburse me and they refuse, offering me R300 voucher which is just 10% of the costs I incurred in addition to rental costs.

Furthermore, the service at the Cape Town airport was so bad. I hired an automatic car weeks before arrival and was told there was no automatic car available when I arrived for collection.