WOODFORD CAR HIRE : LACK OF URGENCY IN REFUNDING HOLDING DEPOSIT

I initially gave woodford a good rating . I am now withdrawing that in view of my after transaction experience . I hired a car for 1 day on the 18th December 2018 and returned it on the 19th . All in order . mileage was within the limit and i topped the tank upon returning the vehicle . Remember there is a holding deposit of R4000 which ought to be released on the very day the car is returned . Eighteen days (18) on and counting the the funds have not been released. Took up the matter telephonic ally with their Durban branch over a few days and all one gets is " i will call u back " and nothing happens. Most irritating is the timing . Its January , its a new year and bills have to b paid and i cannot get access to my funds . Its not a nice experience . The irony is this organisations mission and vision statement about how they go the extra mile. Not funny . All woodford needs to do is get hold of their " clearing agent " and request them to release the funds and ask them to confirm same via email . Cannot b difficult by any stretch.

This is my first and last with woodford . I want to gladly return my 10% discount Voucher for their acceptance and re allocation .

P.PILLAY ********** 146