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Christa F

1 reviews | Active since May 2012

02 Dec 2023, 14:10

Woodford Car hire KSA overcharging for kilometers included

I booked a vehicle through Rental Cars at King Shaka airport for 2 days at Woodford Car Hire. I paid in advance for 2 days - this included 400 kms. Booking Reference Number: *** Pick up time 21 November 2023 7:30 Drop-off time 22 November 2023 8:00

In total I travelled 339kms, e.g. less which was included. Now they are trying to charge me for additional kilometers - 139 kms. The e-mails are flying forth and back from Customer Services agent Syabonga Ngubane with no amicable result whatsoever. Subsequently I have escallated this to Mr Adrian Ray Naidoo at King Shaka Airport - Woodford branch. However, Mr Naidoo has chosen to refer me back to Syabonga. Now we are in a spiral that leads nowhere. I have also asked Syabonga on 5 occasions for the contact details of a more senior person in the organisation in order for me to escalate the matter with no result.

I find this behaviour ********* and unprofessional.

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Replies (2)
Woodford Car Hire
Woodford Car Hire's reply04 Dec 2023, 07:21
Official
Dear Christa
 
Thank you so much for your feedback and for taking the time to post this review. We truly appreciate your valuable feedback.
 
We are so sorry you are experiencing this much frustration. We would like to work extremely hard to gain your trust back.
 
You may email us on *** 
 
Thank you for your support.
 
Yours Sincerely.

Abigail Mentor
The Woodford Group
Vision 2023 Team
CF
Christa F's update05 Dec 2023, 14:06
Reviewer Update
This response from Abigail Mentor does not assist with solving the problem whatsoever. The e-mail address is crossed out and it appears in exactly the same format and wording to other responses from other complainants with the customer services e-mail address as the contact person. Every time e-mails to customer services ends up with Syabonga Ngubane who stated clearly that he/she cannot assist. He/she persists that the booking was made for 1 day though all booking vouchers and invoices shows clearly that the booking was made for 2 days. After various requests, still Syabonga fails to present me with the contact details of a more senior person to whom I can escalate the problem to for resolution.