HM
Hobbit M
1 reviews | Active since Sept 2021
06 Jan 2022, 00:13
Woodford Car Hire is pathetic in customer service
I travelled to JHB frm CPT on 11/12/21. I have been struggling since then to have my deposit released back into my credit card since then I have to fork out the interest in this balance due to their lack of responsibility. I have queries this now for the 3rd time two days ago, no success. What is left for me to do to get my money back!?
Been using them for years. Not anymore!!
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Woodford Car Hire's replyOfficial
06 Jan 2022, 08:48Dear VENESSA
Thank you for taking the time to review our service, I sincerely appreciate you bringing this issue to my attention.
My apologies for the delay and any inconvenience caused.
I'm sorry to hear you had such a frustrating experience that's not what we like to hear.
Please be advised your refund was actioned on the 05/01/2022 onto card number ending in ******XX6084.
Kindly allow 3-5 working days for funds to reflect.
Your business means a lot to us, so if you ever have additional feedback, please don't hesitate to contact us.
Thank you for your patience.
Enjoy the rest of your day 😊
Stay Safe
Kind regards,
Kayla Marriott
The Woodford Group
Woodford Car Hire's reply06 Jan 2022, 08:48
Official
Dear VENESSA
Thank you for taking the time to review our service, I sincerely appreciate you bringing this issue to my attention.
My apologies for the delay and any inconvenience caused.
I'm sorry to hear you had such a frustrating experience that's not what we like to hear.
Please be advised your refund was actioned on the 05/01/2022 onto card number ending in ******XX6084.
Kindly allow 3-5 working days for funds to reflect.
Your business means a lot to us, so if you ever have additional feedback, please don't hesitate to contact us.
Thank you for your patience.
Enjoy the rest of your day 😊
Stay Safe
Kind regards,
Kayla Marriott
The Woodford Group