Woodford Car Hire - Hatfield

The service received wasn't satisfactory- I was hard done by Woodford from the moment I had to pick-up the cars. My appointment was scheduled for 1pm and I had booked two cars, only to be told that there's a booking for one on the system. The second booking was done and they were no vehicles- had to wait for a vehicle. The vehicle arrived around 15h00 and that was the time captured on the system while the whole process was not completed, as we were about to leave, we were told that the system didn't capture our details and that we have to restart the process. We were not given or emailed the contract for terms and conditions, no invoices / booking confirmation were given to us. We just had to sign on their tablets.

We ended up leaving the branch at 16h15. The inconvenience was just too much.

The costs increased from R6798.12 to R7948 and later ended up paying R10522 for two vehicles because we were late by an hour.

Disappointing experience as compared to the first time using them in April 2024.