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sheena.vr sheena.vr

1 reviews | Active since May 2016

23 Jan 2025, 09:07

WOODFORD CAR HIRE *******.

Woodford Car Hire for the second year running have kept the deposit despite the car being clean and full of fuel with no damage. they have on both occasions said that the deposit will be returned but never has been. do not use this company unless you want to be conned, attempts to speak to someone have been futile and no resolve on this. rental was done by a family member from overseas and they are being ignored!!

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Replies (3)
Woodford Car Hire
Woodford Car Hire's reply23 Jan 2025, 09:11
Official
Dear Sheena

Thank you for your feedback and for taking the time to post this review. Your feedback and your journey is important to us, your trusted mobility partner. 

We apologize for the challenges you have faced and would like to assure you of our very best attention at all times as we collaborate with you  to resolve this matter in the fastest possible time. 

To process any complaints and offer the best possible resolution, please direct all concerns to the below email address. Our trusted team will review the mail and reach out to you soonest. 

You may email us on *** 

Thank you for your support.

Yours Sincerely.

Abigail Mentor
The Woodford Group
Vision 2025 Team
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sheena.vr sheena.vr's update23 Jan 2025, 09:20
Reviewer Update
The Email address is blocked out, how am I supposed to email you???
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sheena.vr sheena.vr's update13 Feb 2025, 09:06
Reviewer Update
Still no resolution Woodford just do not care!! absolutely appalled!!