Woodford Car Hire experience

There was a problem when I went to pick up the vehicle in Cape Town International Airport on a Saturday. The system employed to resolve the problem made no sense at all as I had to pay again via my credit card even though I provided proof of having previously paid by EFT. After speaking to Duane on the following Monday I received an apology for the inconvenience and the overpayment was refunded on the same day. I was also not happy with the car provided and this was attended to immediately with another vehicle being delivered to my flat. I was impressed with Duane and the staff that attended to me. My initial disappointment with Woodford was replaced with satisfaction. I will use them again.