Woodford Car Hire - Excess Liability

Woodford does not want to refund an amount which I paid as excess liability in an accident which wasn't even my fault. The other drivers third party insurance paid out 70% of the damages/costs to Woodford, however Woodford retains my excess liability saying that they are doing so to cover the shortfall of 30%. There is even an internal memorandum which they've sent to me saying that a refund to the renter is payable, however customer care does not agree.

I would advise all to look at an alternative vehicle rental company and also ensure that you take out a waiver which covers you in the event of an accident to prevent paying an excess which you may or may not receive back.