MM
Marlon M

1 reviews | Active since Aug 2020

19 Aug 2020, 08:41

Woodford Car Hire Deposit ****

I hired a car from this company on a month to month basis for a couple of months. When I asked for a quote for the last two weeks they gave me a quote and took the money off my credit card as arranged. When I took the car back on the 28th of July another R471 odd rand were taken off my credit card. When I queried this, some lame excuse followed, something about airport taxes that was not included in the original quote. During all this time the company had a hold of R4000 deposit on my credit card. Sometime during this, they capitalized my holding deposit, which means I had to pay credit card interest rates on this. When I returned the car I was promised that my deposit would be paid back within 5 working days. Three weeks and numerous phone calls later as well as a visit to the airport , I have not received my deposit back. The latest person I talked to is called Samantha , she even wrote me an e-mail to apologize. Do NOT use this company to rent a car. They are close to bankruptcy and you will NOT get your deposit back. The public should be warned against them.

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Replies (2)
Woodford Car Hire
Woodford Car Hire's reply20 Aug 2020, 12:10
Official
Dear Marlon 

Thank you so much or your feedback. I will be using your feedback as a learning tool to improve our services in every way possible. 

Please kindly be advised that I do recall speaking to you. I will investigate  this matter further and provide you with answers. 

Please continue to confide in our services as I can assure you that ALL future endeavors with us will be pleasant. 

Thank you so much for your continuous support, 

Please stay safe during this difficult and uncertain time we are faced with. 

Yours Sincerely, 
Samantha 
WoodFord Group 

      


MM
Marlon M's update21 Aug 2020, 08:23
Reviewer Update
Thank you for the automated response. Unfortunately this does not address the issue that people's deposits are being withheld by this company. Do NOT hand over your credit card details to this company. You will be billed for all sorts of undisclosed expenses and will probably not get your deposit back. I suspect they are busy going bankrupt. BE WARNED.