1 reviews | Active since Aug 2020
Woodford Car Hire Deposit ****
I hired a car from this company on a month to month basis for a couple of months. When I asked for a quote for the last two weeks they gave me a quote and took the money off my credit card as arranged. When I took the car back on the 28th of July another R471 odd rand were taken off my credit card. When I queried this, some lame excuse followed, something about airport taxes that was not included in the original quote. During all this time the company had a hold of R4000 deposit on my credit card. Sometime during this, they capitalized my holding deposit, which means I had to pay credit card interest rates on this. When I returned the car I was promised that my deposit would be paid back within 5 working days. Three weeks and numerous phone calls later as well as a visit to the airport , I have not received my deposit back. The latest person I talked to is called Samantha , she even wrote me an e-mail to apologize. Do NOT use this company to rent a car. They are close to bankruptcy and you will NOT get your deposit back. The public should be warned against them.
Thank you so much or your feedback. I will be using your feedback as a learning tool to improve our services in every way possible.
Please kindly be advised that I do recall speaking to you. I will investigate this matter further and provide you with answers.
Please continue to confide in our services as I can assure you that ALL future endeavors with us will be pleasant.
Thank you so much for your continuous support,
Please stay safe during this difficult and uncertain time we are faced with.
Yours Sincerely,
Samantha
WoodFord Group
Thank you so much or your feedback. I will be using your feedback as a learning tool to improve our services in every way possible.
Please kindly be advised that I do recall speaking to you. I will investigate this matter further and provide you with answers.
Please continue to confide in our services as I can assure you that ALL future endeavors with us will be pleasant.
Thank you so much for your continuous support,
Please stay safe during this difficult and uncertain time we are faced with.
Yours Sincerely,
Samantha
WoodFord Group
