Woodford Car Hire

Hired a car on my trip to Cape Town recently. Also took all extended covers ie Tyre, windscreen etc. Also took the at 100%.

We arrived late that evening. Took delivery of the car but it was not well lit up. Was given the inspection report and told no issues with the car. Did a look around...but due to the bad light...didn't see much. Got to our destination and then had a look around and found 2 scratches that was not marked in the report. Took pictures and e-mailed them. On return of the vehicle, the guy points out a windscreen chip. Not much bigger that a match stick head. Was shocked myself that he saw that. Thinking this not an issue seeing that I had taken all the covers I filled in a report. A week later I get an invoice for R575. Even though you have full windscreen cover you still need to pay a handling fee. My gripe here is...if their initial report didn't pick up scratches (more visible that this chip), whose to say this chip was not there before. I've used other car rental companies before...when it comes to these small chips they don't car about it. Just seems under handed by Woodford. At least now I know who not to use again