1 reviews | Active since Jul 2020
Woodford car hire
I rented a vehicle to travel from Johannesburg to Cape town at the end of December 2024. The branch in Sandton assisted with the rental. When they sent the quote, I requested the additional driver cost to be removed, which it wasn't. When I picked up the vehicle, I once again requested the additional driver cost to be removed, where they advised they could not and it will be refunded once the vehicle is returned. A week after the vehicle was returned, I followed up on my deposit and refund for the additional driver cost, which was promised to be processed the next day. I received the car rental deposit a week later but up until now have not received the additional driver deposit. After various follow ups and promises that that they will call back, there has been no sign of the deposit, a month later.
Thank you for your feedback and for taking the time to post this review. Your feedback and your journey is important to us, your trusted mobility partner.
We apologize for the challenges you have faced and would like to assure you of our very best attention at all times as we collaborate with you to resolve this matter in the fastest possible time.
To process any complaints and offer the best possible resolution, please direct all concerns to the below email address. Our trusted team will review the mail and reach out to you soonest.
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Thank you for your support.
Yours Sincerely.
Abigail Mentor
The Woodford Group
Vision 2025 Team
Thank you for your feedback and for taking the time to post this review. Your feedback and your journey is important to us, your trusted mobility partner.
We apologize for the challenges you have faced and would like to assure you of our very best attention at all times as we collaborate with you to resolve this matter in the fastest possible time.
To process any complaints and offer the best possible resolution, please direct all concerns to the below email address. Our trusted team will review the mail and reach out to you soonest.
You may email us on ***
Thank you for your support.
Yours Sincerely.
Abigail Mentor
The Woodford Group
Vision 2025 Team